Receiving and Implementing Community Feedback



As you desire to constantly improve your business, collecting feedback from your community is imperative. Gathering the opinions of those who are experiencing your business from the outside looking in gives some valuable perspective and is a crucial step to successful inbound marketing. Everyone wants to have their voices heard, and collecting feedback allows just that. Rather it be surveys, emails or through questionnaires, you are showing the communities you work with that you want to hear from them. Feedback is a gift and is an opportunity for you to learn how your customers feel about your product or service offerings.

In reviewing the submission, the following queries will be used:

  • Do you seek community feedback (through surveys, interviews, etc.)?
  • How often do you seek community feedback?
  • Do you implement community feedback?
  • Do you report back to the community on your changes?